Puff Pastry

Profile picture for user Rebecca Blackman club-5bbbbe53e3e41
By ClubUser#627679
Monday, 8. October 2018 - 20:36
More of a suggestion than a question. I recently requested my grocery store to order and carry your puff pastry. I am a bit disappointed in the product. It seems as if the sheets of pastry have dried out too much as they crack when unrolled. The ends in the latest box actually shattered. Maybe it should be enclosed in plastic to help preserve the moisture?
Profile picture for user CAROLYN CUSTOMER SERVICE
By CAROLYN CUSTOMER SERVICE
2 months ago
English, USA
Hi Rebecca! We are very sorry about that! This is something that we would like to make sure our Quality Assurance Team is aware of and it would be very helpful to them to have some of information off of the package. On the brown rectangle on the back is going to be the best by date and the batch number. If you would be able to email us this information that would be great! You can email us at info@schar.com. If you would like to send us your mailing address as well we will be able to send you a coupon as an apology!
Profile picture for user Barbryan
By Barbryan
2 months ago
English, USA
Where can I find Puff Pastry. I am located in Northern NJ, and have not been able to find it.

Thank you,

Profile picture for user CAROLYN CUSTOMER SERVICE
By CAROLYN CUSTOMER SERVICE
2 months ago
English, USA
Hi Barbya! have you tried using our store locator to see if there are any stores near you that carry the Puff Pastry? You can find the store locator here: http://destinilocators.com/drschar/site/

If you can find it, we do have a Product Request Form that you would be able to use. All you need to do is print it out and then bring it into your stores. This will let your stores know what products you are looking for! You can find it here: https://www.schaer.com/sites/default/files/2018-02/product%20request%20form%202018_USA.pdf
Profile picture for user Carol Guchek club-5bcfa0af4f64b
By ClubUser#636568
1 month 2 weeks ago
English, USA
I am in Central NJ and have requested my store get this pastry but they haven't. How can I get it?
Profile picture for user CAROLYN CUSTOMER SERVICE
By CAROLYN CUSTOMER SERVICE
1 month 2 weeks ago
English, USA
Hello there! We will be able to let our Sales Team know that you are having a hard time getting it into your stores. Which store is it exactly? Right now we are still working at getting it into stores so it is a little bit harder to find. You can always use our store locator to see if there are any other stores near you that might have it! You can find the stores locator here: http://destinilocators.com/drschar/site/