Thank you for contacting us at Schar. We are sorry to hear that our product was not what you had expected.
We pride ourselves on the high quality of our products and service so we appreciate you bringing this to our attention so we can get this resolved.
Our product quality is very important to us and we would like to alert our Quality Assurance Team of this issue so the necessary measures can be taken. Thank you for providing us with the Best By Date and Batch Code
on the product so that we can forward this information to QA and they can research your specific product.
Also, if you still have the bread it would help us greatly if you could send us photos so we could see what is going on with it as well.
Please accept our apologies. We would like to send you a replacement coupon good on any one Schar product. Please reply to this email with your mailing address and we will get the coupon out to you as quickly as possible.
I hope I was able to address the issue, but if you have any further questions or concerns please feel free to reach out to us.
Also, if you would like to keep up to date on the latest Schar news, recipes, occasional coupons and more please join our Schar Club here
. You could also Like us on Facebook (Schar US
) and Follow us on Instagram (@ScharGlutenFree)
Have a great day!